FAQs

How long will my order take?

Every job is different. Some jobs can be produced same day while some may take over a week to complete. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.

Is what I see on my computer the same as what the printed piece will look like?

No, colours can change because of the calibrations and the fact that monitors have additive light as opposed to subtractive. If your colour is critical for your finished piece it is always best to ask for a hardcopy proof so you can see how it will look when it comes off the press.

Will I always receive the exact quantity I ordered?

Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.

Why can’t I pay now?

As all orders are unique, it is best for us to check your order before payment; including the supplied artwork and courier details. Any large orders, such as heavy pads, may require an additional courier cost, depending on your location. It also allows us to give a design estimate if requested.

If all is in order, we’ll invoice you the exact amount as checkout. You can still pay securely with credit card or you can pay with bank deposit.